Your wellbeing is our priority

Maxbet Responsible Gaming — Stay in the game, stay in control

Maxbet believes gaming should be purely for enjoyment. Playing responsibly means staying within safe limits while still having fun. Our tools, guidelines, and support are always here for you.

Maxbet's Commitment to Responsible Gaming

18+

Adults Only

24/7

Support Services Active

100%

Transparent Bet Limits

BDT 0

Self-Exclusion is Free of Charge

Contents

What is responsible gaming? Warning Signs Control Tools Bet Limit Table Self-Assessment Minor Protection Frequently Asked Questions

1 What does responsible play actually mean?

Responsible gaming means treating gaming as a source of entertainment — not a way to earn money. At Maxbet, we want you to enjoy every moment, but never at the cost of your financial or mental wellbeing. Responsible gaming is not just a rule — it is a mindset.

Responsible gaming at Maxbet means you are in charge — how long you play, how much you wager, and when you take a break. Our platform is built to give you exactly that control. We believe that with the right information and the right tools, every player can keep themselves safe.

Online gaming is enjoyed by many people across Bangladesh. But to keep it fun in the long run, staying mindful matters. Maxbet is committed to helping you do exactly that.

Keep in mind: Gaming is entertainment. Winning and losing are both part of it. Repeatedly chasing losses is one of the first signs of irresponsible play.

2 Recognize the Signs of Problem Gambling

Problem gaming or gambling addiction can develop gradually — and often goes unnoticed until it's too late. Maxbet wants you to recognize the warning signs early so you can get help when it matters.

Spending beyond your budget and borrowing money to keep playing
Chasing losses by placing more bets to recover lost money
Unable to stop playing even when you want to
Spending more time on gaming than with family or work
Lying or hiding your gaming activity
Feeling restless or irritable when you are not playing
Continuing to play despite financial difficulties
Gaming is affecting your sleep, eating, or social life

If you recognise two or more of these signs in yourself, take a break immediately and contact Maxbet Support.

3 Maxbet's Control Tools

Maxbet gives you a range of practical tools to stay in control of your gaming experience. All tools are completely free to use and can be activated anytime from your Account Settings.

Tools to keep your play in check

Maxbet's Responsible Gaming Features at a Glance

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Limits take effect immediately once set, and a 24-hour cooling period applies if you wish to increase them.

Session Time Limit

Decide how long you want to play before you start. Once the time is up, the platform will automatically alert you and give you the option to end your session.

Self-Exclusion

Take a break from the platform for a set period. Self-exclusion is available from 1 week up to 5 years — login will be completely disabled during this time.

Loss Limit

Once you exceed a set loss amount, your session will automatically stop. This is one of the most effective ways to limit financial harm.

Cooling Off Period

If you feel like you need a break, activate a cooling-off period of 24 hours to 30 days. Your account will be temporarily deactivated during this time.

Real-Time Alerts

The platform will alert you when you are approaching your bet or time limit. These notifications cannot be turned off — they are always on to keep you protected.

4 Bet Limit Comparison Table

The table below shows the limits available for responsible gaming on Maxbet. Every limit can be changed anytime from your Account Settings.

Limit Type	Duration	Effective from	Status
Deposit Limit	Daily / Weekly / Monthly	Instant	Available
Loss Limit	Daily / Weekly / Monthly	Instant	Available
Bet Limit	Per Bet / Daily	Instant	Available
Session Time Limit	Per Session	Instant	Available
Cooling Off	24 hours – 30 days	Instant	Available
Self-Exclusion	1 week – 5 years	Instant	Available

Do a self-check

Answering these questions honestly will help you understand where your gaming habits stand

Have you ever overspent your budget and felt regret afterwards?

Do you find yourself placing more bets to chase and recover money you have lost?

Have you ever hidden or lied about your gaming to family or friends?

Are you prioritising gaming over work, studies, or sleep?

Do you find yourself unable to stop playing even when you want to?

Have you continued gaming even while facing financial difficulties?

If you answered "Yes" to 3 or more of the above questions, please contact Maxbet Support or activate self-exclusion. Asking for help is not a weakness — it takes courage.

How to Set Limits

Set your gaming limits in just a few simple steps

Log in to your account

Settings > Responsible Gaming

Go to the "Responsible Gaming" section from the "Account Settings" menu.

Choose Your Preferred Limits

Choose the type of limit you want — deposit, loss, wager, or session time.

Set Your Amount and Duration

Set the limit amount and duration (daily/weekly/monthly) based on your budget and habits.

Confirm

Click the "Save" button. The limit will take effect immediately and you will receive a confirmation SMS/email.

5 Protection of Minors

Maxbet strictly prohibits users under 18. Age verification is mandatory at registration, and identity is confirmed during the KYC process using a national ID card or birth certificate.

Do you have children or teenagers at home? Keep your device and account secure. Never share your PIN or password, and enable parental controls on your device.

Maxbet reserves the right to immediately suspend any account under suspicion. If a minor's account is identified, all associated data will be permanently deleted.

FAQs

The most frequently asked questions about responsible gaming

Self-exclusion does not permanently close your account, but you will be unable to log in for the specified period. Your balance and account information remain safe. Once the period ends, you can reactivate your account.

Lowering your deposit limit takes effect immediately. However, if you want to increase it, a 72-hour cooling period applies. This delay is intentional — it gives you time to reconsider your decision.

No, all of Maxbet's responsible gaming tools are completely free. Self-exclusion, deposit limits, Cooling Off — there is no charge for any of them.

Start by having an open conversation with them. You can also reach out to the Maxbet support team — we can help point them toward the right support. If needed, seek advice from a professional counselor.

Cooling Off is a short-term break (24 hours to 30 days) — your account reactivates automatically once the period ends. Self-exclusion is longer-term (1 week to 5 years) and cannot be cancelled before the period expires.

Yes. Age is verified through KYC checks using a National ID card or birth certificate. Suspicious accounts are immediately suspended, and withdrawals are blocked until identity is confirmed.

Simple Tips for Safe Gaming

Following these habits makes responsible play much easier

Set your budget first

Decide how much you are willing to spend before you start playing. Once you reach that limit, stop for the day.

Take Regular Breaks

Take at least a 10-minute break every hour. Get up, walk around, drink some water — keep your mind fresh.

Never bet on impulse

Avoid placing bets when you are angry, frustrated, or under the influence of alcohol. Make decisions with a clear head.

Winning is never guaranteed

Gaming is always a game of chance. There is no guaranteed win — keep that in mind every time you play.

Talk to Someone You Trust

Keep gaming open rather than solitary — talk to family or friends about it. That is a sign of a healthy habit.

Don't Hesitate to Ask for Help

If you feel you cannot control yourself, reach out to Maxbet Support. Asking for help takes courage.